The BSBXCM301 – Engage in workplace communication unit describes the skills and knowledge required to communicate (through written, oral and nonverbal form) in the workplace within an industry.This unit applies to a wide range of workers, but has a specific focus on the communication skills required for workers with limited responsibility for others.
Learning Objectives
Plan workplace communication through identifying information needs and communication requirements of intended recipients of workplace communication
Under take routine communication according to organizational requirements and in a manner that is respectful and clear in meaning
Participate in workplace communication through clear contribution, supporting others and developing active listening
Student Outcomes
Understands nature and purpose of own role and associated responsibilities and how it contributes to organizational goals and outcomes
Use problem-solving skills to identify and analyze issues or barriers, consider options and develop responses and opportunities for improvement
Use digital technology to find, record or communicate basic information
Requirements
- Navigate the world of work - Understands nature and purpose of own role and associated responsibilities and how it contributes to organisational goals and outcomes
- Get the work done - Uses problem-solving skills to identify and analyse issues or barriers, consider options and develop responses and opportunities for improvement
- Get the work done - Uses digital technology to find, record or communicate basic information
Features
- Establish audience and purpose of workplace communication
- Identify information needs and communication requirements of intended recipients of workplace communication
- Establish methods of communication available to convey message or information based on work context
- Select appropriate method(s) of communication to convey messages or information
- Plan content of message or communication
- Communicate message or information according to organisational requirements and in a manner that is respectful and clear in meaning
- Adjust communication methods to enable effective communication with those from diverse backgrounds as required
- Receive workplace information and instructions, and interpret and clarify as needed
- Respond to communications according to requirements of the message
- Identify and report any communication challenges to appropriate person
- Clearly contribute ideas and information to workplace discussions
- Support others to communicate in workplace discussions through courteous and professional behaviour
- Use active listening and questioning techniques to clarify issues in a group situation
- Seek feedback from others on effectiveness of communication
