The BSBXCM301 – Engage in workplace communication unit describes the skills and knowledge required to communicate (through written, oral and nonverbal form) in the workplace within an industry.This unit applies to a wide range of workers, but has a specific focus on the communication skills required for workers with limited responsibility for others.
Learning Objectives
- Plan workplace communication through identifying information needs and communication requirements of intended recipients of workplace communication
- Under take routine communication according to organizational requirements and in a manner that is respectful and clear in meaning
- Participate in workplace communication through clear contribution, supporting others and developing active listening
Student Outcomes
- Understands nature and purpose of own role and associated responsibilities and how it contributes to organizational goals and outcomes
- Use problem-solving skills to identify and analyze issues or barriers, consider options and develop responses and opportunities for improvement
- Use digital technology to find, record or communicate basic information
Requirements
- Navigate the world of work - Understands nature and purpose of own role and associated responsibilities and how it contributes to organisational goals and outcomes
- Get the work done - Uses problem-solving skills to identify and analyse issues or barriers, consider options and develop responses and opportunities for improvement
- Get the work done - Uses digital technology to find, record or communicate basic information
Features
- Establish audience and purpose of workplace communication
- Identify information needs and communication requirements of intended recipients of workplace communication
- Establish methods of communication available to convey message or information based on work context
- Select appropriate method(s) of communication to convey messages or information
- Plan content of message or communication
- Communicate message or information according to organisational requirements and in a manner that is respectful and clear in meaning
- Adjust communication methods to enable effective communication with those from diverse backgrounds as required
- Receive workplace information and instructions, and interpret and clarify as needed
- Respond to communications according to requirements of the message
- Identify and report any communication challenges to appropriate person
- Clearly contribute ideas and information to workplace discussions
- Support others to communicate in workplace discussions through courteous and professional behaviour
- Use active listening and questioning techniques to clarify issues in a group situation
- Seek feedback from others on effectiveness of communication
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